1. Request window
For a live purchase, contact dannyinhouston@yahoo.com within 14 days of the charge or within 14 days after discovering a delivery problem. This window does not limit rights that cannot legally be waived.
2. Full refunds
We provide a full refund for a duplicate charge, a placement rejected before delivery, or a paid placement that cannot be delivered. If a paid placement experiences a material interruption and cannot be restored within a reasonable time, we will provide a reasonable refund. For a future timed placement, the remedy may instead be an extension for lost time or a proportionate refund.
3. Change of mind and advertising results
After a placement has been correctly delivered, we generally do not provide a discretionary refund solely because the buyer changed their mind. Traffic, clicks, leads, sales, search ranking, or other results are not guaranteed, so dissatisfaction with results alone is not refundable.
4. Content violations
If submitted content is rejected before delivery, we will issue a full refund. If a violation is discovered after delivery, we may remove the content, notify the owner when reasonably possible, and provide a manual review. Any refund decision will consider the service already delivered, the reason for removal, and applicable legal rights; removal does not automatically forfeit every refund.
5. How to request help
Email us from the account address and include the placement ID, payment date, and a description of the problem. Do not send full card details. We aim to acknowledge requests within two business days. Stripe and your bank control the time required for approved funds to appear on your statement.
6. Cancellation and plot release
An unpaid reservation may be canceled through the available account controls. Closing checkout does not cancel a completed payment. After a verified successful full building refund, the building is removed and the plot is released. Partial, pending, and failed refunds do not automatically release a plot. Exceptional removals may require manual handling.
7. Planned shutdown
A building purchase has no scheduled expiration while BizzLotz operates, but it is not lifetime hosting. For a planned permanent shutdown, we aim to give at least 30 days’ advance notice and will fully refund building purchases made during the 30 days before that notice.
Refund contact: dannyinhouston@yahoo.com